Here is all that you should know about How to Refund a Game on Steam.

How to Refund a Game on Steam

Steam is an online Game client that lets you play thousands of games without the hassle of buying a physical disc. From AAA titles to small hidden gems, steam has it all. But sometimes you end up buying a game that you don’t like. Unlike a physical copy, you can get your money back on Steam digital download if you meet certain requirements and here is all that you should know about How to Refund a Game on Steam.

How to Refund a Game on Steam

Conditions of Refund

Steam Refund eligibility Criteria

Here are some conditions that, if you meet, will make you eligible for a steam refund.

  • 14 days have not passed since you have purchased the game.
  • You haven’t played the game for more than 2 hours
Steam Non-refund eligibility Criteria

Here are some conditions that, if you meet, will make you non-eligible for a refund.

  • You can not get your money back on in-app purchases.
  • Received a VAC (Valve anti-cheat system)
  • Video purchases that were not part of a bundle.

So if you meet the above criteria, here is how you can request a refund from steam.

How to Request a Steam Refund

If you are within the 14 days, two-hour window then it is very easy to get a refund.

  1. Login to Steam on your computer. (With your browser, not through the Steam desktop client)
  2. Click on the Support Tab at the top of the window.
  3. Click the title you want to refund in recent purchases (or find it by clicking the Purchases Tab).
  4. Click I would like a refund if you have played less than 2 hours.
  5. If you have played more than 2 hours, click It’s not what I expected and then click I’d like to request a refund.
  6. Fill out the Tell us why section to explain why you want a refund for your game.
  7. Click Submit Request.

If your case is strong, you will get the refund very shortly. If you are denied the request, you can appeal again a second time by opening a new support ticket. Hopefully, another steam team member will look at your request and you might get lucky.

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